RULES AND REGULATIONS
RENTAL OFFICE HOURS: 8:00 am - 5:00pm, 7 days a week
RENTAL OFFICE: 877-546-7263
AFTER HOURS ASSISTANCE: 877-546-7263
Welcome to your castle away from home! We welcome you as our guest, and want your stay at the beach to be as relaxing and enjoyable as possible, and as such, every effort has been made to prepare your rental condominium unit for your arrival. Please take a moment to read this information. If you have any questions or need any assistance during your stay, please do not hesitate to call us!
Payment in the amount of 25% of the room revenue, $69 non- refundable reservation fee and all insurance premiums are due at the time of booking. Visa, MC, Discover accepted. ALL Final Payments are due 30 days prior to arrival. The credit card on file will automatically be charged for all final payments.
*RESERVATIONS ARE NOT CONFIRMED UNTIL THE ONLINE RENTAL GUEST AGREEMENT HAS BEEN SIGNED.
Check-in time is at 3:00 pm (not guaranteed). Check in office is located at The Wharf 4851 Wharf Parkway, Suite D212, Orange Beach, Alabama. Guests are responsible for all nights reserved regardless of actual arrival or departure dates. Please inspect your Unit immediately upon arrival and notify the Rental Office of any items missing or any damage within 1 hour after your arrival. Otherwise, any missing items or damage discovered will be assumed to have occurred during your occupancy. Late arrivals (after 5pm) must notify the Rental Office to make arrangements for check-in. *Please check your actual reservation confirmation for specific check in location. Some properties may allow direct check in at the condo.
Check out time is 10:00 am. A late check out fee of one night's rental will be deducted from your deposit should you be later than 10:00 AM at check out. Unit door keys and amenities access CARDS (where applicable) must be returned to the rental office. Do not leave Unit door keys or amenity CARDS in the Unit. Unreturned or lost keys will result in the lock being changed at your cost of not less than $200.00 per key, and unreturned access CARDS.
To prevent loss of rental payments, we strongly recommend purchasing CSA Travel Protection. Your advance payment, less non-refundable travel insurance premiums and reservation fee, will be returned if the reservation is canceled prior to 30 days before arrival, 60 days for monthly rentals. All reservations canceled 30 days or less or 60 days for monthly rentals will forfeit the entire advance payment set forth above.
Please note: Our cancellation policy does not provide refunds for unforeseen circumstances such as inclement weather, including mandatory hurricane evacuations, personal or professional emergencies or illnesses. We strongly encourage you to purchase trip insurance if your trip could be affected by one of these unforeseen circumstances.
Accidental Damages to Rental Property Damage Protection
As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased for $39, the policy will pay a maximum benefit of $1500. Any damages that exceed $1500 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $1500. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy. The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Sandcastle Vacation Rentals any amount payable under the terms and conditions of the Vacation Rental Damage.. THIS FEE IS OPTIONAL. If you do not wish to purchase the Vacation Rental Damage Protection, you will be responsible for any and all damages reported after checkout. A damage deposit may be required at check in.
Travel Protection Insurance
You are a valued guest and we want to do everything possible to make your trip enjoyable and worry free. Because the unforeseen and unexpected can occur before you leave or when you’re away from home we recommend CSA’s Vacation Rental Insurance Plan. Please review the link below for more details.http://www.csatravelprotection.com/certpolicy.do?product=G-330CSA.
Hurricane Policy for Sandcastle Vacation Rentals
SandCastle Vacation Rentals maintains an integrated Hurricane Plan covering all aspects of The Rental Condominiums managed and will keep constant watch over storm conditions and direct the execution of all activities relative to the gulf coast. If the Orange Beach area is placed on tropical storm or hurricane watch mode, Our Storm Team will begin making decisions on preparedness and evacuation of our rental condominiums. Rental guests will be permitted to check in during this time the City of Orange Beach issues a voluntary evacuation, the Rental Company will issue a mandatory evacuation for all of its rental guests for any of our properties we manage. Rental guests will NOT be given a refund for any nights not yet used at the time of the evacuation. Travel Insurance to cover situations as these is recommended. Communication is our top priority. Our primary form of communication will be through direct email and postings on our Facebook page at https://www.facebook.com/sandcastleal.
A departure cleaning fee is charged to each reservation (twice for reservations 60 days or longer). Prices may vary and are subject to change. Please make sure the kitchen is left clean with all dishes, pots and pans washed and put back in appropriate cabinets. Please make sure all trash is removed from your Unit before you check out. Please dispose of garbage in chutes located on each floor. Garbage is to be secured in plastic bags. Please set thermostat at 75 degree F during spring, summer and early fall months and at 65 degree F during winter months. Our housekeepers will strip and remake the beds, launder the linens, vacuum, dust, clean the bathrooms and mop the kitchen floor. If additional cleaning is required, you will be charged the cost of such additional work. Each guest will be financially responsible for damage done to the Unit beyond normal wear and tear.
Luggage carts should be returned to their appropriate location as soon as possible after usage.
Each Unit is equipped with a telephone. No long distance calls may be charged to the phone in your Unit. Please use your personal credit card. You will be held responsible for any and all long distance calls incurred during your stay. Some units are equipped with WIFI access. All login and password information is located inside the condominium.
All Units are individually owned so décor and style will vary among the Units. Please do not transfer furnishings of any kind from one Unit to another, as loss of these items will be deducted from your deposit.
Each Unit is equipped with linens for each bed. You will be charged for any towels or linens missing from your Unit or damaged during your stay. Damage includes makeup, shoe polish, or any other stains, which cannot be removed by normal means.
If a maintenance problem arises, please call the Rental Office at 877-546-7263. Routine maintenance is handled on a first-called, first-serve basis. Emergencies will be tended to as soon as a qualified technician becomes available. Repairman may enter the Unit during business hours for purposes connected with repair, care or maintenance of the Unit.
Pets are prohibited in the Unit or in the condominium building.
Your Unit has been designated Non-Smoking. Violators will be charged an additional $300 damage fee.
One bedroom Units allow 4-6 occupants. Two bedroom Units allow 4-6 occupants (6 if the Unit has a sleeper sofa). Three bedroom Units allow 6-8 occupants. Four bedroom Units allow 8-12 occupants. Guests will not be allowed to exceed the number stated and violators will be evicted without reimbursement of funds. You must specify the number of people in your party at time of reservation and verify the same at check-in. Note that all Units are not equipped with a sofa sleeper. *Please check the property description for an accurate count on occupancy.
Rental Age Restrictions
No Unit will be rented to individuals under the age of 25 unless accompanied by parent or adult guardian at least 25 years in age during the entire stay in the Unit. Violators will be evicted without refund of rent. Government Issued ID may be required.
Only two vehicles are permitted per Unit. All vehicles must have the parking pass provided at check-in. Violators will be towed at violator's expense. *Certain properties may require parking fees. Please check with the specific property for parking guidelines and requirements.
Elevators are to be used for their intended purpose only. Persons caught playing in the elevator will cause immediate termination of stay and you will be responsible fix the cost of repair.
Keys to the deadbolt are not issued. Deadbolt may be secured when inside the Unit. If you get locked out of your Unit, call the Rental Office. A fee may be charged for a lock out call. If you get locked out of the amenities area, please call the rental office.
Fireworks are prohibited anywhere within the property.
NOTE: IN CASE OF FIRE, SMOKE DETECTORS ONLY SOUND IN THIS UNIT. DIAL 911 AND PULL THE FIRE ALARM IN THE CORRIDORS.
A.C. Thermostat / Refrigerator
Please do not leave the heating or air conditioning on with the windows and/or doors open. Do not set the thermostat too low in the summer/spring or too high in the winter, as either will trip the breaker and freeze up the Unit's HVAC. Keep the refrigerator and freezer settings at normal / mid-range to avoid freezing up the appliance.
Some of our rental properties may be listed for Sale. At times, we may be requested to show a prospective buyer the property during your stay. Every effort will be made to schedule a time that is convenient for you so that your vacation is not interrupted. If a property is sold and the new owner will not honor the reservation we have the right to move you to a comparable condominium or we reserve the right to cancel your reservation and offer you a full refund.
Throwing objects from balconies presents a safety hazard and is NOT PERMITTED. It can cause serious injury and even death, damages to the guest below you on other balconies and walking the sidewalks. It also causes damages both the marina docks and the boats. Anyone throwing objects from the balconies will be liable and prosecuted to the fullest extent of the law as well as asked to leave the property. Parents will be held responsible for their children’s actions. Any violations of rules and regulations in effect from time to time will cause you to be made to vacate, and you will forfeit all sums paid.
The property amenities and common areas are not owned or operated by SandCastle Vacation Rentals, LLC. A copy of the rules and regulations for your vacation rental will be provided with your email confirmation. Please read thru them carefully